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If you need to return a product due to order cancellation or any reason other than a warranty matter, shopTRENCHLESS.com™ reserves the right to carry out a full inspection of the product before accepting the return.
All returns of this nature must be noted to a shopTRENCHLESS.com Representative 72 hours after receipt of the product and are susceptible to a 25% restocking fee/charge. Outbound shipping charges will not be refunded and return shipping costs/fees are the responsibility of the customer.
Order cancellations must be confirmed and approved by a shopTRENCHLESS.com Representative.
The cancellation of a production order for which shopTRENCHLESS.com has produced or ordered raw materials may result in shopTRENCHLESS.com fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase or sale price.
shopTRENCHLESS.com reserves the right to change prices or product designs as well as discontinue a product at any time without further notice.
If a product is noted as defective and is a discontinued product, an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of shopTRENCHLESS.com) will be available with the customer responsible for the difference in cost.
For questions, email customercare@shopTRENCHLESS.com