Should you need to return a product due to order cancellation or any reason other than a warranty matter, shopTRENCHLESS.com™ reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be noted to a shopTRENCHLESS.com™ Representative 72 hours after receipt of the product and are susceptible to a 25% restocking fee/charge. Outbound shipping charges will not be refunded and return shipping costs/fees are the responsibility of the customer.
Order cancellations must be confirmed and approved by a shopTRENCHLESS.com™ Representative. The cancellation of a production order for which shopTRENCHLESS.com™ has produced or ordered raw materials may result in shopTRENCHLESS.com™ fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
shopTRENCHLESS.com™ reserves the right to change prices or product designs as well as discontinue a product at any time without further notice. If a product is noted as defective and is a discontinued product, an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of shopTRENCHLESS.com™) will be available with the customer responsible for the difference in cost.
For questions, email customercare@shopTRENCHLESS.com™